Refund policy

At Shiwore, we want you to be completely satisfied with your fine jewelry purchase. Since each piece is crafted with the utmost care and attention to detail, we have established the following guidelines regarding returns, resizing, damages, and refunds.

Returns & Exchanges

You have 7 days from the date of receiving your order to request a return.

Eligibility

To be eligible for a return, the item must be:

Unworn and unused
In the same condition as received
With all original tags attached
In its original packaging
Accompanied by a valid receipt or proof of purchase

Return Process

To initiate a return, please contact us at contact@shiwore.com.

Please wait for our confirmation and return instructions before sending your package. Items sent without prior approval or a return request will not be accepted.

Non-Returnable Items

The following items are not eligible for return or exchange:

Sale items
Gift cards
Custom-made or personalized jewelry pieces

European Union Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason, provided the item meets the eligibility conditions mentioned above

Resizing & Customizations

We understand the importance of a perfect fit. If your jewelry requires resizing, we are happy to assist you.

Please contact us at contact@shiwore.com within your 7-day return window to discuss the resizing requirements and process for your specific piece.

Damages & Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a defective, damaged, or incorrect item, you must notify us at contact@shiwore.com within 7 days of receiving your order. Our team will evaluate the issue and work promptly to resolve it.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.

If approved, your refund will be processed automatically to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and reflect the refund in your account.

If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at contact@shiwore.com.